Customer Testimonials
Easy and quick. Jason was great to work with Jason did a great job and I’m very happy with the service. The only issue was at checkout — there was a delay with processing a 2% fee through the warranty company, which caused over an hour wait. I understand things happen and I’m not upset, just wanted to share the feedback. Still giving a perfect review because overall the experience was great!
Just excellent experience from the beginning to the end all my issues were addressed and taken care of on my car. Emily is the best very professional kept me informed and took care of everything on the car. I was totally satisfied.
Have owned my 2010 dodge Grand Caravan for 14& 1/2 years now and have my service done only by Zeigler the whole time! They are honest, caring and the service staff are very professional and always doing what’s best for my safety and pocket book.
dealership Put a lot of effort for me to get a decent car especially Mr Lancaster. He is very forward and straight to the point. I have a great experience at this dealership
Moises was very helpful. He was attentive to what the issues were with my van. He took the initiative and completed repairs on everything that I had mentioned when we spoke even though it was only in for a recall.
My sales person Jordan make sure he did not let me leave until that deal was done the finance manager manager and your general manager, Rock
The service was great and very fast. I would recommend it and will continue to come back
Great service department amazing to work with, I would highly recommend the to friends and family
I recently visited dealership for a service appointment, and I can’t say enough about how wonderful Emily was! She was incredibly thoughtful, professional, and made the entire experience seamless. Emily took the time to explain everything clearly, answered all my questions, and went above and beyond to ensure I felt valued as a customer. Her exceptional customer service truly stood out, and I’ll definitely be returning because of her. Thank you, Emily, for making my visit so positive!
Long wait to get car serviced. Dealership complained about having to Uber me. People shouldn't have to wait over a week to get their car repaired.
The people at the dealership were nice and they worked hard to get me and my wife a great deal. I would recommend this dealership.
BEST DEALERSHIP IN THE CHICAGOLAND AREA. FAIR AND HONEST. MAKES BUYING A CAR NON STRESSFUL.
Told me rear axle/differential needed to fixed/replaced for a total of about 5k. Second opinion, found it was just the tires.
It was welcoming and ir was good customer service. Iv been doing my services there since the beginning
Now and Jason did an amazing job kept me updated and customer service was on point with these guys
The dealership was great very nice staff as well . Scotty was very helpful in creating a nice atmosphere and made the process of car buying pleasurable.
Emily was great to deal with. Quick service. Resolved all my issues so super happy!!
Very good and professional Very good and professional with the right answers to the request and needs
Great service! Carlos was courteous and assisted me with the maintenance work that needed to be done to my car.
kept car for 5 days without doing anything even though I had an appointment. picked up car unserviced and took to another dealer.
Your service department is terrible Have the general manager of that facility call me at 312-320-4036
The dealership run like a well oiled machine, from sales through Service which is outstanding!! Great people to work with..
Guy is very rude on the phone and when I went in the whole team seemed rude and not welcoming. I bought my truck here but wouldn’t ever buy one again at this location after visiting again.
Service was good, but didn’t like the fact I wasn’t told of the charges beforehand.
I was looking for a Jeep for about a month, I found the one I wanted at Ziegler Jeep, but when I got there, the price was dramatically higher on the Jeep, because of extras they installed, but did not advertise. To make a long story short, the jeep was still worth the price they were asking, we worked out a deal, the three gentlemen that I worked with at the dealership, we're very personable, friendly, and accommodating. I love my Jeep, I would not hesitate to go back to Ziegler Jeep.
They were respectful, met the problem, and were personable. Very helpful didn’t have to wait.
I have taken my Jeep there a few times and have always received incredible service.
Everything was great until I had to pick up my vehicle then all they did was hand me my paperwork and I left. They didn’t fix the problem or talk to me about my problem. I had a flat tire on the way home.
I love working with Emily, shes knowledgeable and answers any questions She is truly amazing!
Nice clean dealership friendly and knowledgeable associates they helped you understand issues with my vehicle
Very easy to work with and responsive to my needs and wants... I will continue to purchase cars from here
Team was very professional to work with. Good atmosphere and overall a great experience. Would highly recommend!
Had a great experience working with Scott and Tim. They were very polite and accommodating. Would highly recommend the dealership to anyone. Overall experience was very pleasant!
Working with Emily and the service department has been great every time I've taken my Wrangler in. A lot of people dislike going into dealerships for service, but Emily is always friendly and very helpful, and Zeigler takes care of my vehicle every time. I have no complaints. Thanks again!
I had an excellent experience working with Jayson! From the moment I walked in, they were friendly, professional, and genuinely focused on helping me find the right car—not just making a sale. They were patient with all my questions, gave honest advice, and made the entire process smooth and stress-free. I never felt pressured at any point, which I really appreciated. In the end, I drove away in a car I love, at a great price, thanks to his help. Highly recommend if you're looking for someone trustworthy and knowledgeable!
Great customer service My experience was with great success with great customer service Moises was explaining everything great
Moses has aways been extremely prompt and professional. He communicate with me through out the entire process.
They worked with me to help me find the perfect car and made sure I was happy with it
Great place, friendly and made trading / buying my car easy as can be! John was so nice and personable and Scott is always the best!
These guys were great to work with and I highly recommend your next vehicle purchase here!
1. It was easy to communicate with the dealership. Emily was very responsive. 2. The dealership was helpful, but turnaround time is surprisingly slow compared to Toyota or Ford. We also had to insist very hard on getting a loaner car. While the dealership did acquiesce in the end, we had to switch our rental out three times while our car was in the shop. Also, if we had not insisted, we would have been paying for a rental out of pocket for 1.5 months for an issue caused by faulty manufacturing. I recommend having more courtesy cars available. 3. Finally, the process to ...
Fast friendly service. Carlos kept me informed through every step. Very professional. I would highly recommend
Great selections of quality vehicles and friendly sales people. Not at all flexible on price negotiations nor preparing the vehicle after purchase. They literally did not want to take the cost down 1k but as a woman purchasing alone that’s somewhat expected. Purchased a hybrid summit and it would have been nice if they would have at least charged it.
This dealership is a a bunch of thieves they should be named at Stealers, they robbed me by selling a car at inflated prices without full disclosure they even stole a parts when I took my car for service - stay away from them
Service was great and pricing was also great.i would recommend the dealer and service center to others that have a Jeep
Always accommodates my request and addresses my needs -she is a pleasure to work with
Moises is excellent to work with. He is very knowledgeable and has great follow through.
Jayson, Scott and the Zeigler team were extremely helpful from start to finish. My experience at the Schaumburg facility was fantastic and I’ll be recommending my network to go through them for any future vehicle purchases.
My visit was awesome and quick but very responsive the dealership is full of great people
Jason made the oil change quick and easy. Super friendly and efficient! Simple paperwork and convenient waiting area
Since 12/24 my car has been at Ziegler 3 times and is finally fixes, but now I am left with a cracked window, that your management is claiming that did not happen on your premises. This is not the first time I've had issues at Ziegler. My chair was puncture by one of the mechanics. Management did not hesitate to fix it. N
Great sales and service. Very professional. Nice people.. Good quality and great prices…All I can say
Easy to work with, great and speedy service was provided. I will be servicing here again!
Job well done, car was done on time, washed and delivered in a timely manner, keep up the good work, Superjp
The people are very kind,helpful and uderstanding. The service is excellent will recommend it to family and friends .
Very professional customer service. The Service department has been a pleasure to work with. I highly recommend this Service department
Noe and the team in service worked through the issue on my Wagoneer and got me back in my car!
It is a very friendly place. Everyone there is so helpful. They make you feel special.
My experience was excellent Jason took care of everything needed to get me and my jeep back on the road
Car issue not resolved only made worse.. cannot operate my radio of tvs. Very disappointed in the work done.
Carlos is an amazing service writer and NEEDS and HUGE Raise!!!! Thank you for all your help!!!
The only dealership I would only deal with, except the Wisconsin dealership in Wisconsin where our second home is
Everything is great. Customer service was good and employees asking if I needed anything. From sales to service. It was a good experience. By from Ziegler
Marco V was honest, informative, understanding, intelligent, helpful and kind in trying to find the exact and perfect car we wanted. He was outstanding.
Happy with my new purchase at Jeep dealership, Jayson was very helpful and answered all my questions
Great experience, traveled over 200 miles to accept delivery of my vehicle, easy to work with and pretty much met all my demands!
I went in for one thing and found another major problem, and it was professionally handled.
It was finished on time at a reasonable price It was easy to arrange a time for service that fit my schedule. Thank you
Emily always does an outstanding job keeping up to date on any service I have done.
Carlos is always the best Man. Always takes care of me and makes sure everything is satisfactory. Most dealership experiences are awful, not here.
Not the same anymore. New management every time I come in. Bought 3 jeeps over last 20 years
The entire staff at Zeigler are amazing! Jesse, Vonce, Marc, and Nino were all wonderful to work with. Especially Jesse and Vonce. They both went above and beyond to help me purchase my dream car. I highly recommend this dealership!!
I brought my car back for same leak I had brought it in for 1 month prior. They charged me to flush the system to find leak last time. They charged my deductible this time for same issue. NOT HAPPY!!
Greate service, frenly atmosphere. I will refer to anyone, thanks for fixing my truck ,by.
Noé was my service advisor great communication with my repair for my jeep wrangler thanks
They worked on my 2020 dodge journey the are very professional in timley matter I recommend them Donald barnes
Carlos is courteous and professional. Great service and thoughtful in explaining the service provided. Highly recommend
Started out great! Worked out a nice deal on a used ram. Unfortunately when it came time to get the "we owe" work done it was a disaster. Very dissapointed in the service department/communication internally as well as with me. Told me everything was taken care of and it wasn't. Had to go somewhere else to get the vehicle fixed/safe to drive. When I brought paperwork/receipt in they wouldn't reimburse me or compensate anything. I also purchased their best warranty which still didn't help with anything. Do not reccomend this dealer for ...
Please see the review that I left at your website. You will find it very favorable.
Great team effort shown when dropping our vehicle off. In and out very fast. Communication through the process was awesome.
Why do I need to write a review? If you want people to do a survey no words Noe was great
They have been diligently helping me schedule for my vehicle to be serviced In a timely manner.
Jayson was great! He was not pushy- I would have walked away. The process went smoothly with each individual.
They somehow got me the car I wanted at a price I could afford when no other dealership was able to.
I have been servicing my Durango here for 3 years without any issues. Always a pleasant experience
Greated and welcomed, gave me all the information I needed. I was disappointed thought my daughter paid a lot for Free Oil Changes…. It was a big warranty $$$$ cost but your people did everything they could to make my visit well.
I was not told about the dings in my car and I was pressured to buy the seat protectors and the lo jack. I tried to cancel and they said it was too late. There was also white paint on my headlights like they fixed a dent. I waited over a hour for the finance person. I wish I went to another dealer. I feel ripped off. My sales person said all used cars come with dings and scratches. I've always bought used cars without dings and dents on them.
Didn't fix what they said they fixed even though they didn't charge me anything
Very courteous and professional with customers. 2nd car I bought with them. Last car lasted 17 years.
Took awhile to get my Jeep looked at, but she’s running better than ever.
I have been a customer for over 20 years. I bought my first car and second car from this dealership. From the moment I arrive, I'm always greeted. The staff have been nothing but great to work with. I have been working with Emily for some quite time now. Not only is she a great asset to the company but she gets back to you in a timely manner. She also has a smile and a positive attitude, which is how I want to be greeted when I arrive. People like Emily are why I keep coming back.
Service department is awful. Director of service Curt doesn't keep his word and his whole service department doesn't solve problems. They create problems and fix things half way. I have multiple issues with there workmanship. They swear up and down that they have the best mechanics. Nope. There is not one union or master ram certified mechanic there. Ask them to see certificates and certification of the mechanic that's working on your vehicle. They can't produce it. They can't even call you to give you a daily or weekly update. Firestone is better then Zeigler ...
Been having an issue for almost a year now and still hasn’t been fixed or resolved
I went in because I had oil leaking from my 2021 Jeep grand Cherokee. They charged me $190 for a diagnosis and told me when they looked at the oil filter housing it had a really big crack in it that was causing the leak. I was quoted $1,700 to fix it and an additional few hundred for other fluid replacements. I then took my Jeep to another service center to get a quote there and was told there was no crack in the oil filter housing, but a gasket had given out due to what sounded like a manufacturer defect. Overall fix ...
The employees are all great, super friendly. Went above and beyond to make sure I was happy
Excellent and detailed service and very pleasant staff. Overall recommendations and will go back for all my car services.
Emily kept me informed on what. they found was wrong with my car and kept me informed on the status . Emily the best service writer they have
Jason was very personable and helpful when I took my car in for a check engine light being on. He let me know exactly what was going on, set me up with a rental, and I was out of there in about 30 minutes. The text updates were so convenient! I love that I didn't have to wait for phone calls for updates. When I went to pick up my car, Jason was there and helped me right away to get me checked out, and on my way!
good service, pleasant people, the recall work was completed in the timeframe given by the advisor
No comment today Great in the past. Would recommend to anyone needing vehicle repairs Quick turn around for service
