Great service and friendly people. My car buying experience was efficient and hassle-free. Kato was a wonderful salesman and very good with follow up!
Helpful sales people, especially John G. They have many vehicles in stock and they make getting into a new one a smooth process.
Great experience with a knowledgeable, non nonsense Team.
Thanks to Chris white to get me my brand new dodge journey I'm glad to b with zigler autos Chris is the best thanks a lot to helping me you guys are best ????
This is an update of my review from a few days ago. The original was quite lengthy and I couldn't fit both my post and the update - so I had to summarize a bit to include both the main points of my original issue and how well Zeigler came through to rectify them.On a recent Saturday, I leased a 2018 Jeep Cherokee that was loaded with features but, unfortunately, it didn't come with my must-have, which was a top quality integrated phone system. The onboard Nav and phone system in the 2018 may do the trick for some people who are a bit less plugged in than I am but, because of my job, I live on my smartphone. Access to Android Auto was a must for me. The 2018 Grand Cherokees, Compass and Wrangler all have the Gen 4 Uconnect integration but the 2018 Cherokee actually has the Gen 3, which is sadly missing this feature and any workaround is a bit clunky. We actually did first look at the '18 Compass with my salesman Chuck - it's a great car but a little small for our needs (though it did have Android Auto). I wanted to see what was the next class up and I thought when we saw the Cherokee that we found something that fit the bill - especially when we looked at the Limited and I realized it had nice-to-haves in it I didn't even know I'd use. At a very reasonable lease price I might add.Unfortunately for me, I didn't discover that my single top must-have feature was missing from the '18 Cherokee till I took the car home. On Sunday, the dealerships are closed so I called back on Monday to see what arrangement we might reach to make up for this. I was at first told that there's not much Zeigler could do and I was more or less stuck with an admittedly very nice car - but one that didn't meet my needs (for those of you thinking about leasing, just remember there's no right of rescission there).Understandably, I was more than a little upset - after all it had been just a day since I'd closed my lease and I was a return customer from my 2014 Jeep Patriot I got from them. After that, I was done with Zeigler; ready to swear off ever doing business with them again.But, later that night Mike Borawski (the Sales Manager) and Chuck Christos (my sales guy) both gave me a call and asked me to come in. They'd heard that I was less than pleased and despite my having no recourse, they didn't want this to be what defines my experience with Zeigler. They could very easily have just let me go off and lose my future business after my lease expires in 3 years. After all, Zeigler moves a lot of cars (I heard that bell ring probably 8-9 times while I was in) and I doubt my missing purchase would have been too great a problem for them. They had their commission, there was nothing to gain here for them except my satisfaction as a customer. They worked with me and turned my opinion around 180 degrees. I won't be specific about my terms; I certainly don't want to put them at a disadvantage, but I can honestly say that we came to an arrangement that left me perfectly satisfied and they really did their best to do right by me. Despite my obvious irritation when we started out, both Mike and Chuck were extremely professional and, more importantly, willing to work with me to the point that they have absolutely kept me as their customer. My original review was less than favorable, but it would have been just unfair to leave it as was after the extra mile these guys went for me. I have to admit I cannot think of a single complaint. After my experience with Mike and Chuck, I couldn't be more pleased with Zeigler.Oh and my new Cherokee rocks!
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